Shipping Policy

Introduction
- This policy outlines the shipping procedures and practices for orders placed on mattwillifordphotography.com, operated by Olympus Productions, LLC.

 

General Shipping Information
- Lead Times: Orders are typically prepared for shipping within email for current lead times matt.williford@olympusav.com.
- Shipping Methods: We offer a selection of shipping options, including standard and expedited delivery.
- Carriers: Shipments are handled by trusted carriers such as [List carriers, e.g., USPS, FedEx, UPS].

 

Domestic Shipping (USA)
- Delivery Time: For delivery times please email for current lead times matt.williford@olympusav.com after dispatch.
- Shipping Costs: The customer is responsible for all shipping costs, which are calculated at checkout based on the shipping method and order specifics.

 

Shipping to Canada
- Delivery Time: For delivery times please email for current lead times matt.williford@olympusav.com after dispatch.
- Customs and Import Taxes: Customers in Canada are responsible for all customs and import taxes. These additional costs are not included in our shipping charges.
- Shipping Costs: All shipping costs, including any applicable tariffs, are the responsibility of the customer.

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Shipping Confirmation and Order Tracking
- A shipping confirmation with a tracking number will be sent once your order is on its way.

 

Damaged Shipments
- If your order arrives damaged, immediately contact matt.williford@olympusav.com with evidence of the damage.

 

Lost or Stolen Packages
- Olympus Productions, LLC is not liable for packages lost or stolen after confirmed delivery.

 

Changes to Shipping Policy
- This Shipping Policy is subject to change, and any updates will be reflected on our website.

 

Contact Information
- For shipping-related questions, please contact matt.williford@olympusav.com.